Wow! Five stars! James helped me out when I was desperate. My mom was in an assisted living situation during the pandemic and could not leave the grounds without having to quarantine for 14 days. I did not want to take her to Costco when she lost one of her hearing aids. She is 93 and didn’t want to go anywhere either. Costco wouldn’t send her a replacement without going for a hearing test. What to do? Luckily, I was reading The Daily Camera and saw an article about Hearing Aid 911 and that James could come to her assisted living (outside). He and I texted and he found a refurbished hearing aid to replace mom’s, which had been discontinued by Costco. He was able to program it for her using info I gave him and from Costco who he established a rapport with on my mom’s behalf. HE WAS SO ON THIS! He and I coordinated back and forth via text. He was knowledgeable, prompt, and efficient. We got the hearing aids in short order. He had emailed me an invoice so everything went as fast as possible. He came to her assisted living, helped her put it in, and she was off to her lunch within a few minutes. I can’t say enough about James and how he handled the whole thing for me. I had been at my wit's end. His price was very reasonable and honestly, I believe he is following his calling by offering this service. I so appreciate you, James! Thank you!