COVID-19 Protocols Page Featured Image for Hearing Aid 911

Patient Protection Is Our Priority

As essential healthcare workers, your health and safety is our priority. We are always on top of fast-moving CDC and OSHA guidelines. Here are the additional measures we are taking to provide fast, convenient, and affordable hearing healthcare in a clean, safe environment.


James Richwine from Hearing Aid 911 Providing Safety During Service Calls

We are uncompromising in our proactive commitment to COVID-19 control measures. All of our employees ​MUST, without exception:

  • Adhere ​exactly​ to ​Hearing Aid 911’s COVID-19 Patient Protection Agreement
  • Receive the Pfizer, Moderna, or other CDC-approved COVID-19 vaccine when available
  • Pass a weekly COVID-19 test from a CDC-approved testing facility
  • Pass daily health and temperature screening
  • Wear PPE (Personal Protective Equipment) during appointments that includes a new N95 face mask and medical examination gloves with every patient, as well as a face shield
  • Maintain social distance and no- and low-touch protocols at all times
  • Restrict out-of-state travel until further notice
  • Self-quarantine for the prescribed duration following an official notification of COVID-19 exposure

Patients & Guests

Your commitment to our shared safety is greatly appreciated. For in-person hearing appointments, patients and their guests (limited to one family member or friend) are required to:

  • Sign ​Hearing Aid 911’s COVID-19 Patient Protection Agreement
  • Pass the CDC health screening questionnaire and temperature check before entering the clinic
  • Wear a mask over the mouth and nose at all times during the appointment. *Note – if you are unable to wear a mask due to health issues, please notify us prior to your appointment.
Patients and Guests Wearing Masks for COVID-19 Safety at Hearing Aid 911

Mobile Clinic

Mobile Clinic Cleaning for COVID-19 Safety at Hearing Aid 911

Our mobile clinic is the cleanest clinic on wheels! That’s because we:

  • Only admit patients and their guests into the clinic who have signed Hearing Aid 911’s COVID-19 Patient Protection Agreement, passed safety screening, have washed their hands, and are appropriately wearing PPE
  • Clean and disinfect all surfaces and equipment at the beginning and end of each day
  • Clean and disinfect all surfaces and equipment before and after each appointment

Hearing Aids & Accessories

Transferring hearing aids and accessories between people is a potential COVID-19 transmission risk. We adhere to the following procedures when collecting, handling, and returning patient property:

  1. Patient removes devices and places them into a labelled plastic bag or container that is provided by Hearing Aid 911
  2. Devices are disinfected by Hearing Aid 911 prior to service
  3. Upon successful completion of service, Hearing Aid 911 disinfects equipment and places it in a new plastic bag or container, along with single use alcohol wipes
  4. Hearing aids and/or accessories are returned to patient and instructed to use the alcohol wipes to disinfect the equipment prior to use
  5. Patients are encouraged to wash their hands to complete delivery
Hearing Aids and Accessories Safe Handling for COVID-19 Safety at Hearing Aid 911

Senior Living Facilities

Senior Living Facilities Clients Wearing Masks for COVID-19 Safety at Hearing Aid 911

We pledge to cooperate and comply with your facility’s COVID-19 protocols completely.​ We offer the following additional safety measures:

  • Remote tablet-based hearing testing
  • Online support with telehealth when it is possible and appropriate.
  • A drop box for drop-off and pickup
  • Curbside pick-up/ drop-off and mail delivery, as needed
  • Intercom solutions for plexiglass barriers and visitation rooms

Your health and safety are the most important thing to us. If you have questions regarding any of this information or would like to discuss your hearing health, please don’t hesitate to contact us at (303) 870-3055 or email We look forward to continuing to help you on your hearing journey now and in the future, and wish you safety, health, and happiness in the upcoming weeks.

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